Privacy policy
What personal information we collect when you use our website and services, how we use it, who we share it with, and how long we keep it.
Last updated: [LAST UPDATED]
TommyAndFurry Insurance is the brand of Novacred Insurance Broking Private Limited (“TommyAndFurry Insurance”, “Company”, “we”, “us”, and “our”). We respect your privacy and are committed to protecting it through compliance with this Privacy Policy.
This policy explains:
- The types of personal and non-personal information TommyAndFurry Insurance may collect when you access or use our website, applications, portals and online services (collectively, the “Services”); and
- Our practices for collecting, using, maintaining, protecting and disclosing that information.
This Privacy Policy applies only to information collected by TommyAndFurry Insurance through its Services and does not apply to information collected by any third party, including insurers, partners, social networks, or others you may interact with through TommyAndFurry Insurance’s Services. You are encouraged to review the privacy policies of those third parties separately.
By accessing or using our Services, including registering for an account or submitting information, you consent to TommyAndFurry Insurance’s collection, use, disclosure, retention, and protection of your personal information as described in this Privacy Policy.
1. Information We Collect
TommyAndFurry Insurance may collect the following categories of information when you use our Services:
a. Personal Information (“PI”)
Personal information is any information that can be used to identify you as an individual, including:
- Full name, email address, contact number, postal address
- Government-issued IDs (e.g., Aadhaar, PAN) used for KYC
- Policy information (insurance application details, nominee information)
- Bank account and payment details (for premium payments / claim settlements)
- Login credentials and account preferences
b. Technical & Usage Information
We may automatically collect:
- Device and browser information
- IP address, connection type and usage analytics
- Log data, cookies and tracking identifiers
- Location data if permitted by you (for service delivery and support)
2. How We Collect Information
- Directly from you when you provide it through forms, registrations, support interactions, or during policy servicing
- Automatically, as you navigate and use our Services
- From third parties where permitted, including insurers, regulatory bodies, and identity verification partners
3. Use of Information
Information collected may be used for:
- Processing insurance proposals, renewals, endorsements, servicing and claims support
- Completing KYC, compliance and regulatory requirements
- Communicating updates, reminders and policy service information
- Improving user experience and Service features
- Administering and supporting our Services
- Conducting analytics, research, and aggregated reporting
- Compliance with legal, regulatory and auditing obligations
5. Reviewing, Updating & Deleting Your Information
You may request access, correction, update or deletion of the personal information TommyAndFurry Insurance holds about you by contacting TommyAndFurry Insurance using the “Contact Us” details on the website or app.
Requests are subject to legal and regulatory retention requirements.
6. Data Security
TommyAndFurry Insurance implements appropriate physical, technical and administrative safeguards to protect personal information, including encryption, access controls, and monitoring.
Although we make reasonable efforts to safeguard data, no security system is impenetrable.
7. Permissible Age
Our Services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors below the permitted age. If we become aware that we have inadvertently collected PI from a minor, we will take appropriate steps to delete it.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or to meet legal, regulatory, tax or accounting requirements.
9. Changes to This Privacy Policy
TommyAndFurry Insurance reserves the right to update or amend this Privacy Policy from time to time to reflect changes in the law, our practices, or Services. Continued use of the Services after changes are posted constitutes acceptance of the revised Privacy Policy.
10. Contact Us
For any questions, data access requests, or privacy concerns, please reach out via the “Contact Us” section on our website or through official support channels provided in your account.
- Email: info@tommyandfurry.com
- Phone: +91 84700 67555
Questions about this document?
Write to info@tommyandfurry.com or call +91 84700 67555.